Losing your family tree can be a stressful experience. Don’t worry, though: Ancestry offers an Emergency Tree Restore Service to help recover lost or corrupted family trees. It is accessible for both Mac and Windows users.
How Do I Use the Service?
Here’s what you can do or check to use the service:
- Contact Ancestry Support: Reach out to their customer support team, explain the nature of your data loss, and tell them your Ancestry account username, name of lost family tree, and relevant dates.
- Instructions Provided by Ancestry: Instructions are given to the client according to the kind of problem they face, for example, transfer of files or information.
- Wait for Restoration: It may take some time to get restored depending on the complexity of your tree and the degree of data loss.
- Verify Restoration: After restoring, very carefully go through your family tree to verify it. If you find something missing, contact Ancestry support.
Prevention of Future Data Loss
Any future data loss may be avoided via the following measures:
- Regular Backups: Create regular backups to an external hard drive or cloud storage.
- Version Control: The ancestry version control system will prove useful for monitoring changes and reverting back to prior copies.
- Online Storage: You can easily store online your tree as well as media files in Ancestry.
- Data Synchronization: You make sure your tree gets updated automatically from the Ancestry’s server.
Safeguarding Your Vital Data
Implement these instructions along with the safeguard and you will reduce your chances of losing vital information on family history.
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