Ancestry.com is a genealogy powerhouse. However, with all the good things the site has to offer regarding family history research, sometimes logins can become a roadblock, especially when done through Safari. Here is your guide to troubleshooting that pesky login problem so you can get back into your family tree:
- Keep Current: Older browsers tend to cause compatibility problems. So ensure you have the most current version of Safari. To do this, go into the Safari menu, select “Preferences,” then “Advanced,” and there check the “Check for Software Updates” box.
- Clean Clutter: This is often just corrupted information in your browser’s cache and cookies. Open the “Safari” menu and then click on “Preferences.” Inside, in the “Privacy” tab, click “Clear History.” and select a suitable range of time from the list. To drill down further to Ancestry.com, click on “Manage Website Data.” and then delete any relevant information related to Ancestry.com.
- Tame the Extensions: Ad blockers and extensions can interfere with websites. Try turning them off temporarily to see if one of them is the issue. If you are good to go after turning the extensions off, start going through which one is not playing nice. Update or remove the bad actor.
Going Beyond Safari
The other areas that might have to be looked upon may include :
- Browser Buffet: Still not good? Try Chrome, Firefox, or Edge. Could be that it’s not ancestry.com that’s the problem, but your browser that needs adjusting.
- Check the Internet Connection: It could also be an issue with your internet connection. Try to check your signal and restart your router if it does not work.
Getting Help
The Ancestry Help Desk: Ancestry has specialist customer departments. If this is not successful, then their team may provide more detailed troubleshooting and support. Their respective contact information can be accessed on their website or app.
Additional Tips
- Private Browsing Mode: Sign in using Safari’s private mode to perhaps split issues tied to an extension or cookie.
- Clear Your DNS Cache: Try clearing your DNS cache to see if it will remove network-related issues. Research the process specific to your operating system online.
- Website Woes? Check Online: Is everyone having a problem? Try signing in to social media or other forums to determine if Ancestry.com is experiencing server-related issues.
Concluding Words
By following these steps, you should be well on your way to resolving login issues and unlocking the genealogical secrets waiting for you on Ancestry.com
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