Are you experiencing problems using Family Tree Maker 2019? If the software is slow, failing to sync correctly with Ancestry, or crashing unexpectedly, you’re not alone. Numerous users experience these issues, and the good news is—they can usually be solved by following a few easy steps. In this blog, we walk you through quick ways to make your Family Tree Maker working smoothly again.
How to Troubleshoot Family Tree Maker 2019 Problems?
1. Always Backup Before Troubleshooting
Before you make any fixes or modifications, back up your FTM tree file. This protects your family history in case something happens. Here’s how:
- Open the Documents folder on your computer.
- Locate the Family Tree Maker folder.
- Right-click and select Copy, then paste it onto an external drive or cloud storage such as Dropbox or Google Drive.
- You can also sync your tree with Ancestry.com for additional backup, though some personal notes or media may not sync exactly.
2. Compact Your Tree File
Your tree file may become too large or jumbled at times. This could slow the software down or introduce errors. Steps to compact:
- Launch Family Tree Maker.
- Go to the Tools menu and click on Compact File.
- Select your tree file and compact it.
- Repeat the process until you notice 0% as the compact result.
3. Look for FTM Software Updates
Using an older version of Family Tree Maker may result in problems.
- Open FTM, navigate to the Help menu.
- Click Check for Updates.
- Download and install any updates that are available to enhance performance and stability.
4. Update Windows System
Older Windows software can also cause FTM issues.
- Navigate to Settings > Update & Security > Windows Update.
- Install any outstanding updates and reboot your computer.
5. Utilize a Trustworthy Antivirus Program
Virus or malware may disrupt your software.
- Download a reputable antivirus software if you don’t have one.
- Perform a full system scan to erase threats.
6. Reinstall Family Tree Maker 2019
If everything else fails:
- Uninstall FTM altogether using the FTM Uninstall Tool.
- Download and reinstall the new version.
Conclusion
Troubleshooting Family Tree Maker doesn’t have to be complicated. With these easy steps—backing up files, compacting trees or updating software – you can solve most issues on your own. For any further assistance just reach out to our FTM Support staff.
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