Resolve Family Tree Maker Not Connecting to Internet

Family Tree Makers Support

Family Tree Maker is a wonderful genealogy program that people use to create their family tree. But as we know it is a software and sometimes it has some issues like not connecting to the internet. You can easily short out this issue by following the simple steps that we mentioned in this article.

Steps to Fix Family Tree Maker Not Connecting To Internet Issue

Please check the given solutions to fix the internet connection issue.

Update Windows

When we use an outdated window on our computer then it creates some issues like the internet is not connected. So, make sure your system is up to date with the latest version of Windows. To check whether your computer is up to date or not, press the Windows button given to the left side corner and type update.

As you type update, you will see the check for update option. Click on that. After clicking on the check for update option it will open a new Windows.

Here, you can check the update for your computer. If there is any update available then it will show there and if there is no update then there is a text showing that the system is up to date.

Check Your Internet Connection

The second thing that you need to check is that you have an active internet connection. Sometimes, we lose our system internet connection due to losing the internet wire. So, first, check you have an internet connection. To check the internet connection, you can check the right bottom of your computer.

Disable Antivirus firewall

Usually, people use antiviruses to protect their computers from viruses. But sometimes, these antivirus firewalls do not allow to open any software. In such a case, you need to disable your computer antivirus firewall and then try again to open your software.


This is how you can easily resolve Family Tree Maker not connecting to internet issue. To get instant help, please call the Family Tree Maker Support number +1-781-243-4296.

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FTM Support +1-781-243-4296