Is your Ancestry.com family tree stuck at the sprout stage? No matter how many record databases you search through or how many other Ancestry users you ask for assistance, are you unable to locate information on your ancestors? You can address it in two distinct ways, though.
You can easily cancel your premium service subscription and switch back to a guest account if you have one. You won’t pay anything for it, but you won’t be able to utilize all of the website’s features. You can also totally delete your account if you’re certain you want to stop using it. We’ll walk you through each step of the process and cover all the information you should know before beginning.
Deleting your Account – Simple Steps
Your personal information will be permanently removed from our systems upon account deactivation, and it will no longer be accessible. Before deactivating your account, you must download any notes or files you have saved to Ancestry, including your family tree, DNA data, and other files. You will instantly lose access to your account and all associated data if you decide to delete it. Neither Ancestry nor you will be able to halt or undo the account deletion procedure once it has begun. We advise you to go through steps 1 through 8 before deleting your account because it is irreversible and permanent.
- Enter your email address and password to access your ancestry account at ancestry.com/secure/account/delete.
- The subscriptions that will be removed along with your account will be listed. Tick the corresponding box.
- The tree or trees that will be deleted along with your account will be listed. Tick the corresponding box.
- It will then verify that the results of your DNA test will be removed. After checking the items, select “Next step.”
- Click “Next step” in the box that appears next. By doing this, you will be allowing the deletion of your account. All of your personal information will be destroyed within 30 days of this happening, and you won’t be able to access your account or reverse the deletion after that. You must input a verification code from your email, so don’t shut the box.
- You should see an email with a verification code when you open it in a new tab. It is advisable to proceed with the process immediately since the code expires in eight hours. Take a copy of the code.
- In the verification box, paste the code, then select “Delete account.”
- A final email verifying the account termination will be sent to you.
Frequently Asked Questions (FAQs)
Go to the Membership area of Account Settings, choose Cancel Membership or Cancel Free Trial, and then follow the instructions until you receive a confirmation that the cancellation has been made. If the page where you manage your account does not have a Cancel membership link, try logging out and then back in again.
If you look at the Account Settings page’s Membership section, you should find… Renews on: This date will be automatically extended by your subscription, which is currently active. Expires: This date marks the end of your active membership, which begins on this day. It won’t happen on its own.
All of the data on your Ancestry® account, including but not limited to family trees, documents, images, and DNA results, will be permanently erased if you decide to delete it. It is also possible to discontinue your subscription without expunging your data.
Yes, you are always free to remove your DNA results from your account. You can also opt not to be listed as a DNA match if you want to retain your results without showing up to your matches and don’t want to deactivate your account. You will no longer be able to view your matches and they will no longer be able to see you if you decide not to be listed as a match.
Yes, you can remove yourself from Ancestry; however, you must first complete their online opt-out procedure and have your removal request verified by mail.