FTM 2017 is one of the most popular genealogy software products. It can organize and document a family history with relative ease. It also provides an option to search online databases directly from the program. In some cases, though, a blank “Edit Search” window in FTM 2017 web search will appear while trying to enter or modify the search criteria, making it impossible to continue. That is frustrating. But there are several troubleshooting steps that may help fix the problem.
Causes of the Blank “Edit Search” Window In FTM 2017 Web Search
There are a few common reasons why the “Edit Search” window might appear blank in FTM 2017:
- Browser Compatibility: FTM 2017 relies on web-based functionality, which may not work properly with outdated or unsupported browsers. Using a modern, up-to-date browser is essential for optimal performance.
- Corrupted Software Configuration: Many times, over time, configurations in FTM 2017 become corrupted, and web searches get affected. This, in turn, causes the “Edit Search” window not to be loaded properly.
- Internet Connection Problems: Sometimes, a slow internet or connection can also cause problems while accessing online databases. In such cases, connectivity is terrible, so the search window gets empty.
- Conflicts due to Security Software: The antivirus programs, firewalls, and other security applications might block your web search access to particular web resources.
- Java or Adobe Flash Issues: FTM 2017 may require Java or Adobe Flash to perform the web searching. If these are outdated or installed improperly, then web search will not work at all.
Editing a Blank “Edit Search” Window
Here are the steps to resolve a blank “Edit Search” window in Family Tree Maker 2017 web search:-
- Update Your Web Browser:- Make sure your browser is updated. Google Chrome, Firefox, Microsoft Edge, or Safari are the most popular browsers to use with FTM 2017. Older browsers may not support the necessary web technologies.
- Internet Connection:- Check your internet connection is stable and fast enough to handle web searches. A weak or intermittent connection can cause the search window to remain blank.
- Clear Cache and Cookies:- Clearing the cache and cookies of your browser may help to resolve temporary problems that may prevent the search window from loading.
- Disable Security Software:- Temporary disabling of antivirus or firewall software may help to identify if security settings are blocking access to the web. Once the problem is solved, re-enable your security software.
- Install Java or Flash:- If the web searches need Java or Adobe Flash, update them and install them correctly. This is FTM 2017’s web-based functionality.
- Repair Family Tree Maker 2017:- Running the repair option in FTM 2017 can fix corrupted configurations. This can be accessed through Programs & Features on Windows or Applications on macOS.
- Contact Support:- If nothing works from the above, then contact Family Tree Maker support for further assistance.
Conclusion
Blank “Edit Search” window in FTM 2017 web search may be related to browser or internet connectivity or software configuration errors. The trouble can be rectified easily for the users above by following these troubleshooting steps. They can keep on using web search to assist them in finding genealogical information.
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