If you’re having connectivity problems with Family Tree Maker 2017 for Mac, don’t worry. There are a number of reasons why this can happen, including offline mode, improper settings, or old software. In this guide, we’ll show you how to troubleshoot and fix the problem so you can continue building your family tree hassle-free.
Common Issues and Solutions Connectivity Issues for Family Tree Maker 2017 Mac
1. Make Sure You Are Not Offline
Family Tree Maker offers a Go offline option. If chosen, the program will not be connected to the internet.
- Open Family Tree Maker 2017.
- Click on the File tab.
- If you notice the option Go Offline, your program is online. If it displays Go Online, click on it to reconnect.
2. Check Your Computer’s Date and Time
Date and time settings that are incorrect can hinder Family Tree Maker from being able to connect to online services.
- Click the Apple logo in the top-left corner.
- Choose System Preferences > Date & Time.
- Check your settings are correct and update if needed.
3. Check Your Firewall Settings
A firewall can prevent Family Tree Maker from connecting to the internet.
- Click on the Apple logo.
- Go to System Preferences > Security & Privacy > Firewall.
- Make sure Family Tree Maker is permitted through the firewall.
4. Update Your macOS
Having an old operating system can lead to connectivity problems.
- Click the Apple icon.
- Choose System Preferences > Software Update.
- Login to your App Store and apply any available upgrades.
5. Upgrade Family Tree Maker
When your software becomes old, it will not operate as intended.
- Go to the Upgrade Center of the Family Tree Maker site.
- Download and apply the new version.
Conclusion
Fixing connectivity problems in Family Tree Maker 2017 for Mac is straightforward if you verify your online status, firewall configurations, and software updates. Maintaining up-to-date versions of your macOS and FTM software can prevent you from encountering more issues in the future. If the problem persists, reach out to Family Tree Maker support for additional guidance.
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