Refund Policy
Effective Date: May 7, 2026
Thank you for choosing Family Tree Makers Support. We strive to provide professional and reliable technical support services. Please read our Refund Policy carefully before purchasing any service.
1. Service-Based Refund Policy
Since we provide digital and technical support services, refunds are subject to the nature of the service delivered.
Refunds may be considered only under the conditions outlined below.
2. Eligibility for Refunds
You may be eligible for a refund if:
- The purchased service was not delivered
- Our technical team was unable to provide the agreed support service
- A duplicate payment was made accidentally
- The issue remained unresolved due to our inability to provide support
Approved refunds are processed after review by our billing department.
3. Non-Refundable Situations
Refunds will generally not be issued in the following cases:
- The service has already been successfully delivered
- The issue was resolved during the support session
- Problems caused by third-party software, hardware, or internet providers
- Customer refusal to follow troubleshooting instructions
- Delays caused by customer unavailability or non-cooperation
- Change of mind after service delivery
- Incorrect information provided by the customer
- Software limitations or compatibility issues outside our control
4. Remote Support Disclaimer
By requesting remote technical support, you acknowledge and agree that troubleshooting results may vary depending on system conditions, software compatibility, and other external factors.
We do not guarantee that every technical issue can be completely resolved.
5. Refund Request Process
To request a refund, please contact our billing department within 7 days of the original service date.
Please include:
- Full name
- Order or invoice number
- Date of purchase
- Reason for refund request
Refund requests can be submitted through:
Website: familytreemakerssupport.com
Email: support@familytreemakerssupport.com
Phone: +1-888-257-3335
6. Refund Processing Time
If approved, refunds are typically processed within 5–10 business days to the original payment method.
Processing times may vary depending on banks, payment providers, or card issuers.
7. Chargebacks and Payment Disputes
We encourage customers to contact us directly before initiating chargebacks or payment disputes.
Fraudulent or abusive chargeback claims may result in suspension of future services.
8. Third-Party Products and Services
We are an independent technical support provider and are not responsible for refund policies related to third-party software, subscriptions, or products purchased from other companies.
Customers must contact the original software vendor for third-party purchase refunds where applicable.
9. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice.
Any changes will become effective immediately upon posting on this page.
10. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
Website: familytreemakerssupport.com
Email: support@familytreemakerssupport.com