Terms & Conditions
Effective Date: May 7, 2026
Welcome to Family Tree Makers Support. These Terms & Conditions govern your use of our website and technical support services. By accessing our website or purchasing our services, you agree to comply with and be bound by these terms.
If you do not agree with any part of these Terms & Conditions, please do not use our website or services.
1. Definitions
In these Terms & Conditions:
- “Company,” “We,” “Us,” or “Our” refers to Family Tree Makers Support.
- “User,” “Customer,” or “You” refers to any individual or entity accessing our website or services.
- “Services” refers to technical support, troubleshooting, consultations, remote assistance, and related support solutions provided through our website.
2. Independent Service Provider Disclaimer
Family Tree Makers Support is an independent technical support service provider.
We are not affiliated, associated, authorized, endorsed by, or officially connected with MacKiev, Ancestry, RootsMagic, or any third-party software company unless specifically stated.
All trademarks, logos, and brand names are the property of their respective owners and are used strictly for identification purposes only.
3. Use of Website
By using our website, you agree that you will:
- Use the website only for lawful purposes
- Provide accurate and truthful information
- Not engage in fraudulent or abusive activity
- Not attempt to disrupt website security or operations
- Not misuse our support services
Unauthorized use of this website may result in legal action and termination of access.
4. Technical Support Services
Our support services may include:
- Family Tree Maker software troubleshooting
- Installation and setup assistance
- Backup and restore guidance
- Sync issue resolution
- Remote technical assistance
- General software consultation
Service availability may vary depending on system compatibility, software limitations, and technical conditions.
5. Remote Support Authorization
By requesting remote support services, you authorize our technicians to temporarily access your device for troubleshooting purposes.
You acknowledge that:
- Remote sessions occur only with your consent
- You may monitor or terminate the session at any time
- You are responsible for backing up important files before support begins
- We are not liable for pre-existing system issues or data loss unrelated to our actions
6. Payments and Billing
All service fees must be paid in full before or during service delivery unless otherwise agreed.
You agree to provide accurate billing information for all purchases and transactions.
We reserve the right to refuse or cancel services for suspicious, fraudulent, or unauthorized payments.
7. Refund Policy
Refunds are governed by our separate Refund Policy available on our website.
By purchasing our services, you agree to the terms outlined in the Refund Policy.
8. No Guarantee of Issue Resolution
While we strive to provide effective technical support, we do not guarantee that every issue can be fully resolved.
Technical outcomes may depend on factors beyond our control, including:
- Device condition
- Software compatibility
- Third-party software limitations
- Internet connectivity
- Operating system restrictions
9. Limitation of Liability
To the maximum extent permitted by law, Family Tree Makers Support shall not be liable for:
- Indirect or consequential damages
- Loss of data
- Loss of profits or business interruption
- Hardware or software failures
- Unauthorized third-party access
- Delays caused by external service providers
Your use of our services is at your own risk.
10. Intellectual Property
All website content including text, graphics, logos, designs, and service materials are owned by or licensed to Family Tree Makers Support.
You may not reproduce, distribute, modify, or republish any content without written permission.
11. Third-Party Links
Our website may contain links to third-party websites for informational purposes.
We are not responsible for:
- Third-party content
- External website policies
- Products or services offered by third parties
- Accuracy or reliability of external information
Users access third-party websites at their own risk.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our services, you consent to the collection and use of information as described in our Privacy Policy.
13. Service Availability
We reserve the right to:
- Modify or discontinue services
- Update pricing
- Restrict access
- Perform website maintenance
- Refuse service when necessary
without prior notice.
14. Termination of Access
We may suspend or terminate access to our website or services if a user:
- Violates these Terms & Conditions
- Engages in abusive behavior
- Attempts fraudulent activity
- Misuses technical support services
15. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable laws and regulations.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the applicable courts.
16. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Updated versions become effective immediately upon posting on this page.
Users are encouraged to review this page regularly.
17. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Website: familytreemakerssupport.com
Email: support@familytreemakerssupport.com