Privacy Policy
Effective Date: May 7, 2026
Welcome to Family Tree Makers Support. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit or use our website and support services.
By accessing our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request support, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Billing details
- Device information
- Family Tree Maker software details
- Any information voluntarily submitted through forms, chats, or support requests
Non-Personal Information
We may automatically collect:
- IP address
- Browser type
- Operating system
- Referral URLs
- Pages visited
- Date and time of visits
- Cookies and analytics data
2. How We Use Your Information
We use collected information to:
- Provide technical support services
- Respond to inquiries and customer requests
- Improve website functionality and user experience
- Process transactions and billing
- Send service updates and support communications
- Prevent fraud, abuse, or unauthorized activity
- Maintain website security and performance
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.
Cookies help us:
- Remember user preferences
- Improve website functionality
- Analyze visitor behavior
- Deliver better customer support
You may disable cookies through your browser settings; however, some website features may not function properly.
4. Third-Party Services
We may use trusted third-party services for:
- Website analytics
- Payment processing
- Live chat support
- Email communications
- Remote support tools
These third parties may have access to limited information necessary to perform their services but are not permitted to use your data for unrelated purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Remote Support Sessions
If you request remote technical assistance, our technicians may temporarily access your device solely for troubleshooting and support purposes.
We do not intentionally access, collect, or store personal files unrelated to the requested service.
Users are encouraged to close confidential documents before starting any remote support session.
7. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share information only when:
- Required by law
- Necessary to protect our legal rights
- Required to prevent fraud or security threats
- Necessary to provide requested services through trusted partners
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
Afterward, information is securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access to your information
- Correction of inaccurate data
- Deletion requests
- Withdrawal of consent
- Objection to certain processing activities
To exercise these rights, please contact us using the details below.
10. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to remove it promptly.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.
Users should review the privacy policies of third-party sites before providing personal information.
12. Disclaimer Regarding Third-Party Brands
Family Tree Makers Support operates as an independent technical support provider and is not affiliated with or endorsed by MacKiev, Ancestry, RootsMagic, or other third-party brands mentioned on the website.
All trademarks, logos, and brand names belong to their respective owners and are used strictly for identification and reference purposes.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting on this page. Users are encouraged to review this policy periodically.
14. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Website: familytreemakerssupport.com
Email: support@familytreemakerssupport.com