Comments on: How to Sign in Ancestry Account?

By: DD

DD — Thu, 01 May 2025 20:43:00 +0000

In reply to MICHAEL POWELL. I called FTM support: I was told to Logon to Ancestry, go to settings, Disable the 2 factor authentication. AND IT WORKED! Hope it works for you as well!

By: John D

John D — Tue, 21 Jan 2025 21:25:08 +0000

In reply to Sylvia. I have exactly the same issue. No problems syncing in the past; same stupid message, and I can log into Ancestry on the web or phone with no issue. If you find a solution . . .

By: Tom Little

Tom Little — Sat, 18 Jan 2025 20:34:52 +0000

In reply to Sylvia. Same problem here! Not only have we been getting a 10 month runaround about a release date for FTM2024 (FTM2025?) , now FTM2019 won't work correctly!!

By: Sylvia

Sylvia — Fri, 27 Dec 2024 16:40:28 +0000

I cannot sync my FTM to Ancestry. Whenever I try to log in from FTM it comes up with this message: Ancestry user is authenticated. However, Ancestry does not open
on my FTM and I cannot sync my files for several weeks. Help! I have been syncing
my files for months previously and do not know why this is happening.

By: MICHAEL POWELL

MICHAEL POWELL — Sun, 15 Dec 2024 13:29:34 +0000

hi I have changed laptop and installed FTM 2019 however it wont let me log onto Ancestry.
I have tried the updater download and this does not update it just asks me to remov my copy or test it.
Please help
Kind Regards
Mike Powell