Comments on: Ancestry Login Issue In FTM 2017 And FTM 2019 Resolved

By: Adrian S.

Adrian S. — Sun, 09 Mar 2025 17:49:16 +0000

In reply to Tim Wilkinson. THANK YOU, TIM! I've been trying to find a solution for the last two days and saw your post. IT WORKED!! Adrian

By: Tom Sanderfoot

Tom Sanderfoot — Thu, 13 Feb 2025 01:18:00 +0000

In reply to Carol Fort. Open new window and log in to Ancestry account directly. Click on your Initials circle in top right hand corner. You should see a list of your account settings. Name, User Name, Email, Password, Two-Step verification. Click on arrow to the right of Two-Step verification and you gt a page that allows you to enable or disable two step verification.

By: Tim Wilkinson

Tim Wilkinson — Mon, 10 Feb 2025 03:22:27 +0000

In reply to Jacqueline C Keller. Turn of 2-factor authentication and it will work again.

By: Carol Fort

Carol Fort — Mon, 06 Jan 2025 00:31:11 +0000

I already have 2FA disabled. I can log in to the Ancestry.com site directly, but not through FTM 2019.

By: Carol Fort

Carol Fort — Mon, 06 Jan 2025 00:25:11 +0000

Can anyone tell me how to disable 2FA for Ancestry?

By: Ruth Konda

Ruth Konda — Sun, 05 Jan 2025 20:28:07 +0000

In reply to Jacqueline C Keller. Same problem here. I have the latest update from FTM so that isn't the problem. Frustrating, to say the least.

By: sue p

sue p — Fri, 03 Jan 2025 20:15:31 +0000

I also disabled 2 factor and it works, but not ideal for using Ancestry or security. I contacted the support desk, and it sounds like there is a solution, but they will only take you through it if you purchase support for 3/5/8 years. starting at $345 for the 3 years.

By: Angela Walters

Angela Walters — Sat, 21 Dec 2024 14:54:40 +0000

Disabled 2 factor authorisation on Ancestry and voila! – only been trying for 3 hours!!!!

By: Len

Len — Wed, 18 Dec 2024 11:41:05 +0000

Same here 18th Dec 2024

By: Debra

Debra — Sun, 15 Dec 2024 06:50:26 +0000

Same here. Works now that I have disabled 2FA in Ancestry.