Comments on: Sync Troubleshooting Guide for FTM 2019 and FTM 2024 https://familytreemakerssupport.com/sync-troubleshooting-guide-for-ftm-2019-and-2024/ FTM Live Chat Support Mon, 06 Oct 2025 18:06:29 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: karen https://familytreemakerssupport.com/sync-troubleshooting-guide-for-ftm-2019-and-2024/#comment-199 Sat, 23 Aug 2025 04:07:07 +0000 https://familytreemakerssupport.com/?page_id=1077#comment-199 In reply to Elaine.

HI Elaine, You need to to turn off two factor authentication in ancestry, sync tree then turn back on.

]]> By: Elaine https://familytreemakerssupport.com/sync-troubleshooting-guide-for-ftm-2019-and-2024/#comment-198 Sat, 16 Aug 2025 22:17:03 +0000 https://familytreemakerssupport.com/?page_id=1077#comment-198 When I try to sync my FTM 2019 with my tree on Ancestry, all I see is a blank white page with this small message, “Ancestry user is authenticated..” Please help. Thank you.

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