Comments for Family Tree Makers Support https://familytreemakerssupport.com/ FTM Live Chat Support Mon, 13 Oct 2025 08:30:08 +0000 hourly 1 https://wordpress.org/?v=6.8.3 Comment on How To Get FTM 2019 24.2.2 Update Free? by Don https://familytreemakerssupport.com/ftm-2019-24-2-2-update-free/#comment-7 Sun, 14 Sep 2025 19:56:58 +0000 https://familytreemakerssupport.com/?p=578#comment-7 Can I upgrade from FTM 2012 Essentials to 2019

]]> Comment on Sync Troubleshooting Guide for FTM 2019 and FTM 2024 by karen https://familytreemakerssupport.com/sync-troubleshooting-guide-for-ftm-2019-and-2024/#comment-199 Sat, 23 Aug 2025 04:07:07 +0000 https://familytreemakerssupport.com/?page_id=1077#comment-199 In reply to Elaine.

HI Elaine, You need to to turn off two factor authentication in ancestry, sync tree then turn back on.

]]> Comment on Sync Troubleshooting Guide for FTM 2019 and FTM 2024 by Elaine https://familytreemakerssupport.com/sync-troubleshooting-guide-for-ftm-2019-and-2024/#comment-198 Sat, 16 Aug 2025 22:17:03 +0000 https://familytreemakerssupport.com/?page_id=1077#comment-198 When I try to sync my FTM 2019 with my tree on Ancestry, all I see is a blank white page with this small message, “Ancestry user is authenticated..” Please help. Thank you.

]]> Comment on Family Tree Maker 2024 Upgrade Support by ARTHUR DESSEL STERLING https://familytreemakerssupport.com/family-tree-maker-2024-upgrade/#comment-177 Wed, 13 Aug 2025 21:12:47 +0000 https://familytreemakerssupport.com/?page_id=222#comment-177 2019 Family Tree now has a bug in it, as the web search can not find that i am logged into Family Search.
Family tree keeps asking me to log into Family Search.
They tell me that a fix is in the works, but no idea when it will happen.

]]> Comment on Family Tree Maker 2024 Upgrade Support by Cbbb https://familytreemakerssupport.com/family-tree-maker-2024-upgrade/#comment-176 Mon, 30 Jun 2025 19:37:02 +0000 https://familytreemakerssupport.com/?page_id=222#comment-176 Recently I find when I go to look at a fact and wish to view the source on Ancestry I cannot. I am not the only one! I have cleared my browser cache as advised. All the links appear to be corrupt. Their engineers are apparently working on it.

]]> Comment on How To Sync Your Family Tree With Ancestry? by Jim https://familytreemakerssupport.com/family-tree-sync-with-ancestry/#comment-39 Thu, 26 Jun 2025 22:34:57 +0000 https://familytreemakerssupport.com/?p=625#comment-39 ok lets see what you got for me

]]> Comment on How to Reset Forgotten Password in Ancestry? by Richard Davies https://familytreemakerssupport.com/reset-forgotten-password-in-ancestry/#comment-44 Sun, 15 Jun 2025 07:45:07 +0000 https://familytreemakerssupport.com/?p=800#comment-44 Member RdMalta244
Richard Davies
I am unable to change my password. it will not send the e mail send it to my e mail address ‘

]]> Comment on Family Tree Maker 2024 | Purchase FTM 2024 by Fred Lever https://familytreemakerssupport.com/family-tree-maker-2024/#comment-108 Sat, 07 Jun 2025 20:17:18 +0000 https://familytreemakerssupport.com/?page_id=193#comment-108 when am I actually going to get what I ordered and paid for?

]]> Comment on Family Tree Maker Remote Support by Lloyd https://familytreemakerssupport.com/remote-support/#comment-185 Thu, 29 May 2025 07:08:38 +0000 https://familytreemakerssupport.com/?page_id=547#comment-185 I have tried live chat a few times and never had any response. So much for 24/7 support.

]]> Comment on How to Install Family Tree Maker 2024 on Windows? by Gord https://familytreemakerssupport.com/installing-ftm-2024-for-windows/#comment-197 Sat, 24 May 2025 00:29:42 +0000 https://familytreemakerssupport.com/?page_id=995#comment-197 FTM 2024 will not install on my computer because it requires Visual C++ 2019 which it claims I have on CD but I do not.

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